Return Policy

At Campers Trailers, your satisfaction is our top priority. We strive to provide high-quality campers and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns

• To be eligible for a return, your camper must be unused, in the same condition that you received it, and it must include all original accessories and packaging.
• Returns must be initiated within [insert number] days of the delivery date.

Non-Returnable Items

• Custom-made or personalized campers.
• Gift cards and promotional items.
• Items marked as “final sale” or “non-returnable.”

Return Process

1. Contact Us: Initiate a return by contacting our customer service team at [returns@camperstrailers.com] or [insert phone number]. Provide your order number, reason for return, and any relevant details.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your camper.
3. Shipping: You are responsible for the return shipping costs. Ensure the camper is securely packaged to prevent damage during transit. We recommend using a trackable shipping method.
4. Inspection: Once we receive your returned camper, our team will inspect it to ensure it meets the return eligibility criteria.
5. Refund: If your return is approved, we will process your refund within [insert number] business days. The refund will be issued to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

Eligibility for Exchanges

• Exchanges are allowed for items of equal or lesser value.
• Items must meet the same eligibility criteria as returns.

Exchange Process

1. Contact Us: Initiate an exchange by contacting our customer service team at [returns@camperstrailers.com] or [insert phone number]. Provide your order number, the item you wish to exchange, and the desired replacement item.
2. Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and detailed instructions on how to return your camper for exchange.
3. Shipping: You are responsible for the return shipping costs. Ensure the camper is securely packaged to prevent damage during transit. We recommend using a trackable shipping method.
4. Inspection: Once we receive your returned camper, our team will inspect it to ensure it meets the exchange eligibility criteria.
5. Processing: If your exchange is approved, we will ship the replacement camper to you within [insert number] business days.

Damaged or Defective Items

If you receive a damaged or defective camper, please contact our customer service team immediately at [returns@camperstrailers.com] or [insert phone number]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly.

Cancellation Policy

Order Cancellation

• Orders can be canceled within [insert number] hours of placing the order for a full refund.
• After [insert number] hours, cancellation requests will be treated as returns and subject to the return policy outlined above.

Contact Us for Cancellations

To cancel an order, please contact our customer service team at [cancellations@camperstrailers.com] or [insert phone number] as soon as possible.

Contact Us

If you have any questions or need further assistance, please contact our customer service team:

Campers Trailers
Email: returns@camperstrailers.com
Phone: [insert phone number]
Address: [insert company address]